Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Healthy Technology Solutions to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Healthy Technology Solutions
Healthy Technology Solutions specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners in Las Vegas. We are committed to providing each and every one of our clients with high quality service and support. Our unique IT team is incredibly friendly and can help you every step of the way in growing your business. We expertly combine our services in order to provide you with customized help and support so you only get what you need and what you want. Our innovative approach starts with a thorough investigation of what your company needs to succeed so that we can ensure a perfect fit with you and our services.
Our clients benefit greatly when they choose to partner with us. Not only will you have more energy and time to focus on your business while we handle your IT needs, but you'll experience happier and more productive employees, too. Let us help you open the doors to more technology so you can rest easy that your network will always perform to your standards and that your company will be able to outperform its competitors with ease. Sleep soundly tonight knowing that your electronic assets are optimized, maintained, and protected – because ensuring your business' technology runs smoothly is our top priority.
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